I come from a people who...

I am sitting here at Springfield Clinic getting a bunch of allergy shots. 27 shots, 3 at a time, every 15 minutes (and on my birthday, even). What better time to post to my blog?

Who do you act like? In my work with estate clients, I get to hear about the legacy that came before them and the legacy they want to leave to their kids and grandkids. Those who came before us play a big part in who we are. Who do you act like in your family?

People say I act a lot like my granddad, Arthur Bitzer. He passed away when I was 26 years old. I can see the resemblance.

We were both very curious. When the nurse was in here a minute ago, she had the pulse oxygen thing on my finger. (how in the world does that thing work?) And I was breathing deeply to try to get it up to 100%. I did it! Once, when my grandad was in the hospital, he was moving his arms and legs to get his heart rate up to make the monitors change. Nurses ran in, only to find out he was doing it on purpose!

We want things to be efficient. In fact, we both, independently, used to do the same thing with the microwave. In order to save a few nanoseconds, we would cook something for 11 seconds instead of 10, or 2 minutes 22 seconds, instead of 2 minutes. Didn't have to move the finger to another button that way.

We like to analyze things. For instance, if my grandad was watching a high school graduation, he would time how long it took to give out 5 diplomas. Then he would do the math and figure out how long it would take to get all 200 graduates through the line. I've been known to do that kind of thing myself.

My grandparents, Arthur and Marjorie Bitzer, played a big part in my legacy. They wanted to play a part in getting me started in my legal career, so years ago they paid my fee for the law school admission test, fee to apply to law school, and fee to apply for admission to the bar. They didn't get to see me in private practice, since they both passed away in 1996 while I was clerking for an Illinois Supreme Court justice. (They never spent an anniversary apart, after being married 64 years). But on my desk at Edwards Group LLC, I have a glass box with my granddad's initials on it, AMB. It used to sit on his desk at the car dealership that he owned in Salem, Illinois - Bitzer Auto Sales.

Anyway, who has made an impact on your life and legacy? How would you answer this question:

"I come from a people who..."

Can you speak the language?

Part of feeling connected to a family, school, part of the country, etc. is the language we use. Our family (both my extended family, as well as Michelle, Bailey, and I) has all kinds of sayings for all kinds of situations. Once a year there is a day where I can use one particular saying.

"Did you know that today is the only day of the year that gives a command?"

March 4th!

My dad said it for years and now I say it. What sayings does your family have? I have a bunch of our family's sayings listed on my info page on Facebook. There are tons more I plan to add to facebook, but I can't remember them all when I sit down to type them. Although when certain situations come up, I just come out with them, like my brain is hard wired. It is one of the joys of following a legacy from those who have gone before. That I can pass down stories and sayings from my parents and grandparents.

I would love to hear some of your family sayings. Leave a comment on this blog, on facebook, or send an email to david@edwardsgroupllc.com.

Offensive Content

Days without an offensive blogging injury: 3

Blogging is all new to me. I have doing the facebook/twitter thing for a year or so, but to do a full blog post that lives on is brand new.

And it got me thinking - what are the odds that, eventually, I will write something that will offend someone or sound stupid? I figure probably close to 100%.

Are you remarkable?

Today I was listening to more of the Duct Tape Marketing podcast with Seth Godin. And he was talking about being remarkable. No one talks about people or businesses who are average.

According to Godin, most businesses work very hard at being average and boring. Deep down, they try to be unremarkable because being different may mean someone makes fun of them or somehow doesn't like it. At least that's what it meant when we were kids. The different kid was made fun of. So, to build a remarkable business requires someone to go against that natural inclination, to be willing to stand out. And risk ridicule.

Well, I want to make a remarkable impact on my clients and their families. So, offensiveness, here I come!

When things get messed up

This afternoon, I hosted a roomful of financial professionals for a webinar. Where we all face forward, listening to a voice through speakers sitting in some other state and looking at a screen with a powerpoint presentation. And it was really great. Great content and a great group of professionals I respect.

Then it happened. The webcast audio just went out. Then the video. What now? Well, I didn't have any jokes prepared and no one wanted to watch Elmo in Grouchland (left over from Bailey's visit to daddy's office a week or so ago), so we all chatted, ate some cookies, then confirmed that the webinar was out because the presenter's internet went out. A little more chatting, then everyone headed out, back to their offices.

So what do you do when things don't go right?

I'm strung a little tight so I have been known to let my frustration level get a bit high. (See yesterday's post on my leather chair.) My wife can tell you the story about how I walked out of Panera because they were out of bagels. Also walked out of Baker's Square once because they refused to serve the pies in the case (instead were holding them for the holiday the next day).

But, anyway, today I was fine with it all. Disappointed, yes. But not over the top frustrated. I had my perspective today. My goal wasn't to present a flawless webinar, but to get a chance to learn and collaborate with great professionals who care about the clients as much as I do. Some I have known for months, some for years. And today was just one more step in a journey I am taking with them to serve clients together.

Tomorrow I may walk out of another restaurant. But today, I am at peace.

Every blog needs a first post

I was listening to Seth Godin being interviewed on a Duct Tape Marketing podcast this weekend. And he said everyone should have a blog. He said doesn't even matter if anyone reads it. Just the act of trying to write something coherent every day is an exercise of personal growth. So I guess that means it's time for me to do a first post. A story from my life. Here's the story.

I don't meet with clients in my personal office, but in one of our conference rooms. So instead of the client chairs some attorneys have in their office, I decided to get a leather chair and ottoman so I can sit, relax, and think deep thoughts. I had 2 open houses scheduled for our new firm, one for financial advisors on Feb. 12 and another general open house Feb. 17. So I thought - let's get the chair before the open houses. So my wife, Michelle, and I went to a local furniture store with my brother Jay's borrowed mini-van (with seats out). Ready to buy a chair and take it back to my office that day.

Well, found a chair we liked and bought it. But they don't keep inventory so it was to be 7-10 business days. Disappointment #1. So, time passes. Both open houses come and go. More than 10 business days pass, probably about 15 business days. They're late. Disappointment #2. Then, the call comes. "Your order is in, all of the pieces, ready to be picked up". Great!

So, Friday past I borrowed a pick up truck from my friend Julie and went to pick up the chair. I could already see myself sinking into it. Planned to go to Lowe's to get a floor lamp to go with it. Get to furniture store. No one is around, like a ghost town. I wonder into the back warehouse area. Someone helps me, they look it up on the computer. "yes, I see your ottoman is in, but your chair is not here yet". ok, another disappointment. strike three.

So I go back into main store and find the missing salesperson. Asked them to check again. Is the chair really here, or was the phone call a mistake? Checked computer again, yes the phone call was a mistake. We're so sorry.

This is where I had just had had enough. "I think I would just like to have my money back. Forget the whole thing." And they did it, credited my credit card right there.

what happened here?
1. I liked the chair, was fine with the price, etc.
2. As I sit here typing this, I still want a chair, still a blank spot in my office for a chair. I wish I had a chair right this second, in fact.
3. despite #1 and #2, i had reached my limit and pulled the plug on the whole thing.

Kind of like noise-cancelling headphones - poor delivery, failed promises, and missed expectations can blow up a sale, despite all the "real" stuff being right on the money. so, does anyone have a leather chair they want to sell me?